
Frequently Asked Questions
I'm an artist or photographer. Can I sell my work through HDWallArt.com?
We love to promote the work of talented artists. Please get in touch to explore collaboration opportunities.
I have some very old wildlife and landscape slides, can you help?
HDWallArt.com was created to rejuvenate old wildlife slides! Get in touch and share what you have.
Do you accept custom images?
Regrettably, no. Our images are carefully selected for quality and compatibility with HD ChromaLuxe, preventing us from accommodating your images.
What is the technical specification of ChromaLuxe HD aluminium wall art?
The aluminium boasts a 1.1mm thickness, accentuated by a .4mm sublimation layer that is UV shielded.
What is the expected shipping time for my order?
The craftsmanship of our items is a top priority, so please allow up to seven days for our team to create your order. With shipping taking an additional three days, you can anticipate receiving your package within ten working days.
What is the status of my order?
Please check you inbox for emails to receive updates about your order Keep an eye out for important updates in your inbox regarding your order
Can the art be hung outside?
Every piece of our exquisite aluminium wall art is meticulously crafted with UV protection, suitable for both interior and exterior display.
Can I place an order via e-mail or telephone?
At HDWallArt.com, we strive to provide a streamlined and efficient ordering process for our customers. To facilitate that, we do not accept orders placed via e-mail or telephone. All orders must be placed through our secure website.
Our online ordering system is designed to ensure accuracy, efficiency, and security throughout the whole ordering process.
To place an order with HDWallArt.com, simply visit our website and browse our wide selection of products and customization options. Once you've selected the desired products and specifications, you can add them to your cart and proceed to checkout.
My order is a gift: can I send it with a note for the recipient?
Unfortunately, sending a note or any other documents with an order is not possible at the moment. This is due to our automatic system of production which ensures that your orders are produced as fast as possible. However, we are constantly striving to improve our services, therefore, this option may be available in the future.
Can my order be rushed or sent by express?
It is not possible to speed up or prioritize an order. All orders at HDWallArt.com go through our production in the most effective and fastest way possible. As soon as the order is handed over to our shipping partner you will receive an email with the tracking information. The tracking will eventually show the estimated time of delivery.
Where can I find my tracking link?
The tracking link for your order is in your shipping confirmation email and in your customer account.
Once your order is dispatched, we will automatically send you an email with a tracking link. This link will take you to the shipping partner’s website, where you can view the status of your shipment.
Can I choose a specific shipping company to deliver my order?
Unfortunately, we cannot offer you the choice of a preferred parcel service.
The decision as to which of our partners will be commissioned to make a delivery for you is made automatically depending on the dimensions, weight and destination of your order.